LogVoice
LogVoice legal
Terms of Service
1. Agreement
These Terms of Service (“Terms”) form a binding agreement between you and LogVoice (“LogVoice,” “we,” “us,” or “our”) governing your access to and use of the LogVoice mobile application, websites, and related services (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.
2. The service
LogVoice lets authorized users record voice summaries, review AI-drafted fields, and sync approved data to destinations such as Google Sheets, HubSpot, Zoho CRM, and Pipedrive. Features may change as we improve the product. We may modify, suspend, or discontinue any part of the Service with reasonable notice when practicable.
3. Accounts
You are responsible for your login credentials and for all activity under your account. Provide accurate information and keep it up to date. Notify us promptly at support@logvoice.co if you suspect unauthorized access. You may delete your account in the app (see Data deletion below).
3A. Eligibility / minimum age
You must be at least 16 years old to use the Service. If the laws of your country or region require a higher minimum age to use online services or to consent to processing of personal information, that higher age applies. By using the Service you represent that you meet this requirement.
4. Acceptable use
You may only record and process information you are legally allowed to collect and store (including customer personal information). You must obtain any consents required by applicable privacy and other laws. You must not: use the Service for unlawful, harmful, or abusive purposes; attempt to gain unauthorized access to systems or data; reverse engineer the Service except as permitted by law; interfere with or disrupt the Service; or use the Service to infringe intellectual property or privacy rights of others.
5. AI output and your responsibility
Transcripts and extracted fields are assistive drafts generated by automated systems. You are solely responsible for reviewing accuracy before syncing to a connected destination (Google Sheets, HubSpot, Zoho CRM, or Pipedrive) or relying on the data for business, legal, or operational decisions. LogVoice does not guarantee that AI outputs are complete, accurate, or suitable for any particular purpose.
6. Subscriptions and billing
Team plans are purchased by the team manager and billed through Stripe: a base plan covering up to 3 users, plus optional extra seats, billed monthly or yearly. New teams receive a 10-day free trial (up to 3 users, no payment card required); when the trial ends without an active subscription, access is suspended for the whole team until payment. Subscriptions renew automatically until cancelled. You may cancel at any time from the billing portal in the app; cancellation takes effect at the end of the current billing period unless otherwise stated at checkout. Except where required by applicable law (including consumer protection laws that cannot be waived), fees already paid are non-refundable. We may change prices with reasonable advance notice; changes apply from your next billing period.
7. Third-party services
The Service relies on third-party providers such as Supabase (hosting and authentication), OpenAI (transcription and extraction), Google (Sheets sync), HubSpot, Zoho, and Pipedrive (optional CRM destinations the manager connects), Stripe (payments), and email delivery providers. Their terms and privacy policies apply to their services. We are not responsible for third-party outages, changes, or policies outside our reasonable control.
8. Intellectual property
LogVoice and its licensors own the Service, including software, branding, and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes. You retain rights in content you submit; you grant us a worldwide license to host, process, transmit, and display that content solely to provide and improve the Service.
9. Data deletion
You may delete individual logs in the app, and you may delete your account at any time (Home → Delete account). Account deletion permanently removes your LogVoice account data, recordings, transcripts, and extracted fields stored by us within thirty (30) days of the request, except where we must retain records to comply with legal, tax, accounting, fraud prevention, or dispute-resolution obligations. Copies in encrypted backups are purged on the backup rotation cycle (typically within ninety (90) days). Spreadsheets already created in your Google Drive and rows already synced to your team’s workbook remain under your or your team’s Google account. Contacts, notes, deals, and activities already written to HubSpot, Zoho CRM, or Pipedrive remain in those CRM accounts. We do not delete those third-party records when you disconnect or delete your LogVoice account. Team managers may also request deletion of organization-level data we control by contacting support@logvoice.co.
10. Termination
We may suspend or terminate access for breach of these Terms, unlawful use, security risk, or non-payment. You may stop using the Service and delete your account at any time. Upon termination, your right to use the Service ends. Sections that by their nature should survive (including limitation of liability, indemnification, intellectual property, disclaimer, and governing law) survive termination.
11. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that AI extraction will be accurate.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) LogVoice and its operators, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of (or inability to use) the Service, whether based in contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages; and (b) IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF LOGVOICE AND ITS OPERATORS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE TOTAL AMOUNT YOU PAID TO LOGVOICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. If you have paid nothing (for example, during a free trial), our total aggregate liability shall not exceed fifty Canadian dollars (CAD $50). Some jurisdictions do not allow certain limitations or exclusions of liability; in those cases these limits apply to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless LogVoice and its operators, officers, employees, agents, and affiliates from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, and expenses (including reasonable legal fees and costs) arising out of or related to: (a) your use of the platform or Service; (b) content you record, upload, process, or sync (including customer personal information you were not authorized to collect or disclose); (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party.
14. Governing law and disputes
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts located in the Province of Quebec, Canada, and you consent to the personal jurisdiction and venue of those courts. Before filing a formal claim, you agree to contact us at support@logvoice.co and attempt in good faith to resolve the dispute informally within thirty (30) days. To the extent permitted by law, each party waives any right to a jury trial and agrees that claims must be brought individually and not as part of a class, collective, or representative action. If you are a consumer entitled to mandatory protections under Quebec or Canadian law that cannot be waived by contract, those protections apply notwithstanding any conflicting provision of these Terms.
15. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet or cloud-provider outages, government actions, or failures of third-party networks or services.
16. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated in the app or by email. The “Effective” date above will be updated. Continued use after changes take effect constitutes acceptance of the revised Terms, except where applicable law requires additional consent.
17. General
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, constitute the entire agreement between you and LogVoice regarding the Service and supersede prior agreements on that subject.
18. Contact
Questions about these Terms: support@logvoice.co